Delivery & Returns Policy

Delivery

We aim to deliver all structural engineering packages, digital documents, and kits within the timeframes listed on each product page. Typical delivery times are:

Digital Engineering Packages (e.g. drawings, calculations):

Delivered via email within 3–7 working days from order confirmation.
Material Supply Kits (e.g. steel frame kits, fire-rated cladding systems):
Delivery schedules will be confirmed based on your site address and logistics availability, typically within 10–20 working days.
Design + Installation Packages:
A member of our team will contact you within 48 hours to confirm site access, timeline, and schedule your installation works.
Returns & Cancellations

Due to the custom and technical nature of our products, the following applies:

Digital and Customised Services (e.g. design packages, calculations, drawings):
These are non-refundable once delivery has begun or design work has started. By placing your order, you agree that we may begin work immediately, and you waive your 14-day cancellation right under UK consumer law.

Kits & Pre-Packaged Materials:

Returns are accepted only if:

The goods are damaged, incomplete, or materially non-compliant with the product description. You notify us in writing within 5 days of delivery.

Installation Services:

Installation and labour-based packages are non-refundable once scheduled. If you need to reschedule, please contact us with 7 days’ notice.

 

Privacy Policy

Last Updated: [21st July 2025 ]

Amtaar Contracting & General Maintenance (“we,” “our,” or “the Company”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and where applicable, UK data laws.

1. Who We Are

Amtaar Contracting & General Maintenance
Registered in the UK
Email: [info@amtaargc.com]Phone: [0203 857 3805]

2. What Information We Collect

We may collect and process the following personal data from:

Website Visitors
Name, email address, phone number (via contact forms)
Company name (if provided)
IP address, browser type, usage data (cookies)

Employees & Applicants
Identification documents, CVs, employment history
Emergency contacts, bank details, payroll data
Disciplinary, grievance, or whistleblowing records

Clients, Suppliers & Contractors
Company and contact details
Contractual documents
Site access records, attendance logs, safety records

 

3. How We Use Your Data

We collect and use your personal data for the following purposes:

Responding to your enquiries
Administering contracts, payroll, and HR
Monitoring site safety and project compliance
Processing whistle-blower reports or legal concerns
Marketing our services (with your consent)
Meeting legal and regulatory obligations (e.g., HSE, anti-bribery, financial reporting)

 

4. Legal Basis for Processing

We only process your data when we have a lawful basis, including:

Your consent
Performance of a contract
Legal obligations (e.g., employment, tax, safety laws)
Legitimate interest (e.g., internal reporting, fraud prevention)

 

5. How We Store and Protect Your Data

We implement technical and organisational safeguards:

Encrypted storage of sensitive data
Role-based access to systems
On-site security for paper-based files
Regular staff training in data privacy

 

6. Data Sharing and Transfers

We may share your data with:

Subcontractors and project partners (under NDA)
Payroll or IT service providers
Government authorities or regulators when required
We do not sell your personal information to any third parties.

Where data is transferred outside the UK/EU (e.g. to UK servers), we ensure it is protected through appropriate safeguards such as Standard Contractual Clauses.

 

7. Data Retention

We only retain personal data for as long as necessary:

Project or contractual records: 6–10 years
HR files: 6 years after employment ends
Whistleblower or investigation records: 6 years from closure
Website enquiries: 12 months

 

8. Your Rights Under GDPR

You have the right to:

Request access to your data
Correct or update your data
Request deletion (subject to legal obligations)
Withdraw consent at any time
Object to or restrict processing
To exercise your rights, contact us at: [info@amtaargc.com]

 

9. Cookies

We use cookies on our website to improve functionality and user experience. You can manage your cookie preferences through your browser settings.

For more information, please see our [Cookie Policy] (if applicable).

 

10. Complaints

If you have any concerns about how we use your data, you can contact us directly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
 www.ico.org.uk

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a revised date.

 

 Here’s a GDPR-Compliant General Data Protection Policy Addendum

You can insert this at the start or end of your company policies:

Data Protection and GDPR Compliance Statement
Amtaar Contracting & General Maintenance is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are dedicated to protecting the personal data of our employees, clients, suppliers, and other stakeholders, and ensuring that such data is processed lawfully, fairly, and transparently.

 

1. Personal Data Collection

We may collect and process personal data including but not limited to:

Names, contact details, and identification data
Employment history and HR records
Whistleblowing reports or internal investigations
CCTV, access logs, site entry data (for safety/security purposes)
Financial and payroll information
Business correspondence and project-related data

 

2. Legal Basis for Processing

We process personal data on one or more of the following bases:

Consent
Contractual necessity
Legal obligation (e.g., tax, employment, HSE, or anti-bribery compliance)
Legitimate interests (e.g., site security, employee accountability)

 

3. Employee & Whistleblower Confidentiality

All reports under our whistle-blowing, fraud, anti-bribery, and harassment policies are handled with the highest level of confidentiality.
Personal data or evidence submitted in these contexts is stored securely and only accessible to authorized personnel.
Anonymous reports will be respected to the extent legally possible.

 

4. Data Retention

Data will be retained only for as long as necessary to fulfill legal, operational, and compliance requirements.
Sensitive reports (e.g. fraud, harassment cases) are retained for a minimum of 6 years from case closure unless otherwise required by law.

 

5. Data Rights

Individuals have the right to:

Request access to their personal data Correct inaccuracies Request erasure under certain conditions Object to processing or request restriction Withdraw consent where applicable Requests should be sent to [Insert contact email] and will be handled in line with our internal Data Request Policy.

 

6. Security Measures

We implement appropriate technical and organisational measures to safeguard data, including:

Secure servers and encrypted file systems
Access controls and role-based permissions
Regular data protection training for staff

 

7. Data Sharing and Processors

We do not share personal data with third parties unless required for:

Legal compliance (e.g., authorities or regulators) HR/payroll processing Project or subcontractor coordination (under NDA or contract terms) Any third-party data processors used by Amtaar Contracting are bound by GDPR-compliant data processing agreements.